FAQ

Appointments / Hours of Operation
We are open for emergencies 24 hours per day, 365 days per year. No appointment is necessary for emergency cases, though it may be helpful to call ahead. As with human hospitals, we triage all emergency cases and treat the most critical patients first. Specialty service appointments are available Monday – Saturday and can be scheduled with one of our client service representatives by calling (916) 231-4445.
Do I need a referral to see a specialist?
We always welcome pet owners seeking advanced medical care for their pet, but we do encourage you to speak with your family veterinarian. Whether a brief outpatient visit or an extended hospital stay, we will keep your family veterinarian updated on your pet’s condition and progress. Communication between all parties is the best recipe for success.
Can Vista be my primary veterinarian?
No, our practice only provides specialty and emergency services. Vista Veterinary Specialists works directly with your family veterinarian to coordinate the most comprehensive level of care for your pet.
What is the cost of an emergency visit?
We start with the emergency exam charge. Once the veterinarian on duty examines your pet, we will generate an estimate for the expected scope and cost of diagnostics and/or treatment. Once approved, we ask that you leave a deposit equal to the low end of the estimate. If your pet is hospitalized, we will contact you regularly to keep you apprised of your pet’s progress as well as any changes to the treatment plan and associated costs.
What is the cost of a specialty visit?
Consultation fees vary by specialty. During the consult one of our team of specialists will take a thorough history, examine your pet, identify your goals and expectations, and prepare an estimate for the expected scope and cost of diagnostics and/or treatment. Depending on the complexity of the testing or procedure, your pet may need to remain us with for several hours and on some occasions, several days. Once approved, we ask that you leave a deposit equal to the low end of the estimate. If your pet is hospitalized, we will contact you regularly to keep you apprised of your pet’s progress as well as any changes to the treatment plan and associated costs.
What forms of payment do you accept?
We accept cash, Visa, MasterCard, Discover, American Express, check and CareCredit.
Do you offer payment plans?
We offer CareCredit, a medical credit card offering zero and low-interest payment options. Please visit CareCredit or speak with one of our client service representatives to learn more about or apply for their extended payment options.